Last week we provided you with an overview of artificial intelligence in the nonprofit sector. As we mentioned, the Brookings Institute stated that there is growing interest in the power and use of artificial intelligence technology within charitable organizations.
More than likely, this not only stems from the fact that everyone sees that AI is infusing itself into all aspects of our lives and realities, but also because many nonprofits are small with limited resources. This type of technology, as it becomes more readily available, does not have to cost significant amounts of money, but can accomplish things that will only grow and improve the work of organizations––especially groups with finite resources but big ideas.
For example, imagine a tool that helped a nonprofit in New York City review 65 million texts and data to determine which words were most associated with a life-threatening situation. Or, consider a nonprofit that increased their fundraising revenue by 49 percent, almost $2 million, with the use of artificial technology as we wrote about in our earlier article. Today we’re exploring some of the AI ideas and ways that are available to nonprofits to assist them from the operations and administrative lens.
One of the simplest and least expensive ways that nonprofits are using AI is with the use of chatbots. Chatbots answer questions for people when they contact an organization through text or telephone, thus freeing up teams to stay focused on more critical or specialized work. Chatbots are being used so ubiquitously, that you’ve probably already experienced interactions with chatbots when you’ve reached out to a group for answers to some of your questions.
Chatbots produce intelligent automated responses to questions and have conversations with humans. One way, for example, that nonprofits use chatbots is with Facebook Messenger. We all know that Facebook is the largest social networking platform and many charities depend on the platform to communicate with their audience and help spread their branding and fundraising campaigns. Chatbots uses technology to deal with more routine tasks, which allows nonprofits to dedicate human resources to other jobs.
Everyone needs reminders to keep on task. AI is used to help increase the productivity of nonprofit teams by allowing people not to miss important meetings or milestones. As an example, our shoe drive fundraisingsocial enterprise uses Slack for its internal team communications, discussions, and reminders. We’ve found that working with Slack reminders, which provides two reminders, has helped our team members not miss crucial milestones on our projects or work
We mentioned earlier how AI worked with New York City-based nonprofit, Crisis Text Line in analyzing 65 million texts for words that would alert their team members and triage people in crisis to a higher level if there was a life-threatening situation. However, nonprofit programs and operations, are also being helped by artificial intelligence in other ways.
Human trafficking is a significant problem, and nonprofits have partnered with the private sector and governments to help put an end to this scourge in society. For instance, artificial intelligence is analyzing vast amounts of data seeking to find anomalies in financial transactions that can alert banks and regulators about suspicious activity that can be tied to human traffickers.
In the animal welfare sector, PAWS is using artificial intelligence and machine learning, based on game theory and computer science, to inform rangers in parks with the critical information that they require to prevent poachers from killing animals, especially endangered species.
Other Uses of Artificial Intelligence
The uses of artificial intelligence for nonprofit organizations can be profound and enormous. One of the most critical functions of nonprofit operations groups is helping fundraisers with tools that can help organizations raise essential fundraising dollars. We’ll be exploring this in the coming weeks as we examine technology, such as Gravyty. These tools can have a significant impact because they interpret the data gathered by nonprofits and provide deep analysis and understanding that might otherwise be difficult or even impossible for organizations to obtain without its use.
AI can also provide support for nonprofits additional support with tools that can minimize human error in data entry and database use. Meetings can be scheduled, as you’ll read about next week when we tell you about a particular human resources and recruiting tool that we use within our social enterprise. We’ve found that this platform has saved us time and money.
On a final note, we know that nonprofit leaders love to have meetings. There’s always something to discuss. Well, did you know that there are artificial intelligence tools that will take the tedious and sometimes difficult task of notetaking away from the designated notetaker? This technology allows everyone to participate, especially the notetaker who no longer has to be paying attention to note taking but can also increase their participation in meetings. There are a few note-taking tools that can support your nonprofit, including Voicea and Aloe, with the use of AI.
Stay tuned for next week when we discuss nonprofits and the tools that are being used for recruiting and human resources.
© 2019 Funds2Orgs. All Rights Reserved.